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Terms of Service

TERMS OF SERVICE
Last Updated: 19 September 2026

Welcome to JIZANLY.
These Terms of Service (“Terms”) govern your access to and use of the JIZANLY website, including the purchase of our fabrics, fashion pieces, accessories, made-to-measure garments and other products or services offered through our website.
By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.
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1. ABOUT JIZANLY
This website is operated by JIZANLY JAZ FN Sdn Bhd (“JIZANLY”, “we”, “us” or “our”) with SSM 202001001149 (1357468-K).
Registered / Business Address:
40, Jalan Perindustrian Suntrack,
Off Jalan P1A, Seksyen 13,
43650 Bandar Baru Bangi,
Selangor, Malaysia.
Website: www.jizanly.com
JIZANLY offers selected fabrics, fashion pieces, shawls, accessories and made-to-measure or bespoke garments.
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2. USE OF OUR WEBSITE
You agree to use this website only for lawful purposes and in a manner that does not:
* violate any applicable law or regulation;
* infringe the rights of JIZANLY or any third party;
* interfere with the operation or security of the website;
* introduce malicious software or harmful code; or
* attempt to gain unauthorised access to our website, systems or information.
We reserve the right to restrict or terminate access to our website where these Terms have been breached.
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3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.
However, slight variations may occur due to photography, lighting, screen settings, fabric characteristics and the nature of handcrafted products.
The actual colour or appearance of a product may therefore differ slightly from what is displayed on your screen.
Some of our products may be produced or finished in limited quantities. Availability may change without prior notice.
JIZANLY reserves the right to modify, discontinue or limit the availability of any product at any time.
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4. PRICES
All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.
Prices may be changed at any time without prior notice.
Any applicable shipping charges or other charges will be displayed during the ordering process or communicated to the customer where applicable.
In the event of an obvious pricing or product information error, JIZANLY reserves the right to correct the error and, where necessary, cancel the affected order.
Where payment has already been received for a cancelled order, the applicable amount will be refunded.
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5. ORDERS
When you place an order through our website, you are offering to purchase the selected product or products.
An order confirmation does not necessarily mean that JIZANLY has accepted the order.
We reserve the right to accept, reject or cancel an order where reasonably necessary, including in situations involving:
* product availability;
* incorrect pricing or product information;
* payment issues;
* inaccurate customer information;
* suspected fraudulent or unauthorised transactions; or
* circumstances beyond our reasonable control.
If an order is cancelled after payment has been received, we will arrange an appropriate refund for the affected amount.
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6. PAYMENT
Payment must be made using one of the payment methods made available on our website.
Orders will generally be processed after successful payment verification.
Payment transactions may be processed by third-party payment service providers. Your use of those services may also be subject to their respective terms and policies.
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7. CUSTOM AND MADE-TO-MEASURE ORDERS
Certain JIZANLY garments are made according to individual customer requirements, measurements and specifications.
For these orders, the customer is responsible for confirming the relevant design, measurements, fabric and other agreed specifications before production begins.
Once production has commenced, changes may not be possible or may result in additional charges.
Specific conditions relating to custom, made-to-measure, altered or personalised products are set out in our applicable Returns & Refund Policy or communicated to the customer before production.
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8. FABRICS SOLD BY THE METER
Certain fabrics are sold by the meter.
Where applicable, the quantity selected during checkout represents the number of meters ordered.
For example:
Quantity 1 = 1 meter
Quantity 2 = 2 meters
Quantity 4 = 4 meters
Fabric orders may be cut according to the quantity purchased.
Specific conditions relating to cut fabrics, returns and refunds are set out in our Returns & Refund Policy.
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9. SHIPPING AND DELIVERY
Shipping and delivery are subject to our Shipping & Delivery Policy.
Estimated delivery times may vary depending on product availability, production requirements, destination, courier services, public holidays and circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery and contact information.
JIZANLY is not responsible for delivery issues arising from incorrect or incomplete information provided by the customer.
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10. RETURNS, REFUNDS AND EXCHANGES
Returns, refunds and exchanges are subject to our Returns & Refund Policy.
Different conditions may apply to different types of products, including fabrics sold by the meter, ready-to-wear products, customised products and made-to-measure garments.
Customers are encouraged to review the applicable policy before placing an order.
Nothing in our policies is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded under Malaysian law.
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11. INTELLECTUAL PROPERTY
All content on this website, including but not limited to:
* JIZANLY names and logos;
* photographs;
* videos;
* product images;
* graphics;
* designs;
* written content;
* product descriptions;
* illustrations; and
* website layouts
is owned by or licensed to JIZANLY unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, commercially exploit or otherwise use our content without our prior written permission.
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12. CUSTOMER FEEDBACK AND SUBMISSIONS
If you voluntarily provide JIZANLY with feedback, reviews, photographs, suggestions or other content, you agree that JIZANLY may use such content for legitimate business and promotional purposes where appropriate and subject to applicable law.
You must ensure that any content you provide does not infringe the rights of another person.
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13. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or use services provided by third parties, including payment providers, courier companies, technology providers and other external services.
JIZANLY does not control and is not responsible for the content, availability, security or policies of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
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14. PRIVACY
Your personal information is handled in accordance with our Privacy Policy / Personal Data Protection Notice.
By using our website or placing an order, you acknowledge that your personal information may be collected and processed for purposes described in that policy and in accordance with applicable Malaysian law.
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15. WEBSITE AVAILABILITY AND ACCURACY
We make reasonable efforts to keep our website information accurate and up to date.
However, occasional errors, omissions or interruptions may occur.
JIZANLY does not guarantee that the website will always be available, uninterrupted, secure or completely free from errors.
We reserve the right to update, correct or modify website content at any time.
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16. LIMITATION OF LIABILITY
To the extent permitted by applicable law, JIZANLY will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits any liability, right or remedy that cannot lawfully be excluded or limited under Malaysian law.
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17. GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of Malaysia.
Any dispute relating to these Terms or your use of our website shall be dealt with in accordance with the applicable laws and dispute-resolution mechanisms of Malaysia.
Nothing in these Terms prevents a consumer from exercising any statutory rights or remedies available under Malaysian law.
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18. CHANGES TO THESE TERMS
JIZANLY may update these Terms from time to time.
The latest version will always be published on this page together with the date of the latest update.
Your continued use of our website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by law.
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19. CONTACT US
If you have any questions regarding these Terms, your order or our products and services, please contact us through the contact details provided on our website.

JIZANLY JAZ FN Sdn Bhd
40, Jalan Perindustrian Suntrack,
Off Jalan P1A, Seksyen 13,
43650 Bandar Baru Bangi,
Selangor, Malaysia.
Website: www.jizanly.com

Last Updated: 19 September 2026