At JIZANLY, every order is carefully prepared before it leaves our hands.

As a premium fabric and fashion house, we do not treat order fulfilment as simply picking an item from a shelf and sending it out. Each order goes through the necessary preparation and quality checks to ensure that the product is presented and delivered to you in the condition we expect from JIZANLY.

This Shipping & Delivery Policy explains how we process and deliver orders placed through the JIZANLY website.

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Orders are processed after payment has been successfully received and verified.

Please allow 3–7 business days for order processing before dispatch.

This processing time allows our team to carefully prepare, inspect and quality-check your order before it leaves our facility.

Depending on the product, preparation may include:

* checking the product against your order;

* inspecting fabric, colour, finishing and overall condition;

* measuring or preparing fabric according to the quantity ordered;

* checking workmanship and finishing;

* preparing the product for safe packaging;

* completing final quality assurance checks; and

* carefully packing the order for delivery.

We believe this additional preparation is an important part of the JIZANLY experience. Our products are handled with care, and we prefer to take the necessary time to ensure that every order meets our expected standard before dispatch.

The 3–7 business day processing period refers to preparation and quality control before dispatch. It does not include the courier delivery time.

If you have a specific deadline or require your order sooner, please contact us before placing your order. We will do our best to accommodate urgent requests, subject to product availability, preparation requirements and delivery arrangements.

Business days exclude weekends and Malaysian public holidays.

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Once an order has passed our preparation and quality checks and has been dispatched, delivery time depends on the destination and delivery service used.

Estimated delivery times are provided as a guide and are not guaranteed.

Delivery may take longer during:

* weekends and public holidays;

* promotional periods;

* peak shopping seasons;

* courier service disruptions;

* adverse weather conditions; or

* other circumstances beyond our reasonable control.

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We deliver to addresses within Malaysia through selected courier or delivery services.

Available delivery options and applicable charges will be displayed during checkout or communicated to the customer.

Delivery times may vary between Peninsular Malaysia, Sabah and Sarawak.

Certain locations may be subject to additional delivery charges or longer delivery times.

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International delivery may be available to selected destinations.

International shipping availability and charges will depend on the destination, package size, weight and applicable delivery service.

The customer is responsible for any applicable customs duties, import taxes, clearance charges or other fees imposed by the destination country, unless otherwise stated.

International delivery times are estimates and may be affected by customs clearance or other circumstances outside JIZANLY's control.

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Applicable shipping charges will be displayed during checkout or communicated before an order is confirmed.

Shipping charges may vary depending on:

* delivery destination;

* package size and weight;

* delivery service;

* international or domestic delivery; and

* other applicable circumstances.

Any additional delivery charges arising from information supplied incorrectly by the customer may be charged to the customer.

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Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please check your delivery information carefully before completing payment.

JIZANLY is not responsible for delays, failed deliveries or additional delivery charges resulting from:

* incorrect addresses;

* incomplete addresses;

* incorrect postcode;

* incorrect contact information;

* failure to respond to the courier; or

* failure to receive the delivery.

If an order is returned to JIZANLY because of an incorrect or incomplete address, additional delivery charges may apply if the order needs to be sent again.

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Where tracking is available, tracking information may be provided after the order has been dispatched.

Customers can use the tracking information to monitor the progress of their delivery through the relevant courier service.

Tracking updates may take some time to appear after an order has been handed to the courier.

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## 8. DELIVERY ATTEMPTS

The courier may make one or more delivery attempts depending on its own delivery procedures.

If the customer is unavailable to receive the order, the courier may provide instructions for redelivery, collection or other arrangements.

Customers should follow the instructions provided by the courier.

JIZANLY is not responsible for delivery delays caused by the recipient's failure to receive or respond to the delivery.

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Please inspect your package when it arrives.

If the outer packaging appears significantly damaged, customers are encouraged to photograph the package before opening it.

If the product inside is damaged or appears to have been affected during delivery, please contact JIZANLY as soon as possible and provide:

* your order number;

* photographs of the package;

* photographs of the product; and

* a description of the issue.

We will assess the matter and advise on the appropriate next steps.

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If your order has not arrived within the expected delivery timeframe, please contact us.

Where tracking is available, we may use the courier's tracking information to investigate the delivery status.

Delivery delays may occur for reasons outside JIZANLY's control, including courier delays, weather, customs procedures, public holidays and other unforeseen circumstances.

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Custom and made-to-measure garments require production before they can be dispatched.

The production timeline will depend on the design, fabric, measurements, embellishment, finishing and other requirements of the order.

The estimated completion or delivery timeline for these orders will be communicated separately.

The delivery timeframe begins only after the garment has been completed and dispatched.

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Where an order contains products with different processing or availability times, JIZANLY may dispatch the products together or separately.

Where separate shipments are required, we may contact the customer where appropriate.

Additional shipping charges will be communicated to the customer if they apply.

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If you request delivery to another person or location, you are responsible for ensuring that the recipient and delivery details provided are accurate.

Once the courier confirms delivery to the address or recipient provided, JIZANLY may consider the order delivered.

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Certain products may be subject to delivery restrictions based on their size, weight, destination or the requirements of the delivery service.

If we are unable to deliver an order to the requested destination, we will contact the customer to arrange an appropriate solution.

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JIZANLY will not be responsible for delivery delays caused by circumstances beyond our reasonable control.

These may include:

* severe weather;

* natural disasters;

* public emergencies;

* courier disruptions;

* transportation disruptions;

* customs delays;

* government restrictions;

* public holidays; or

* other unforeseen events.

We will make reasonable efforts to assist customers in resolving delivery issues where possible.

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If you have questions regarding your delivery or shipping arrangements, please contact JIZANLY through the contact details provided on our website.

40, Jalan Perindustrian Suntrack,

Off Jalan P1A, Seksyen 13,

43650 Bandar Baru Bangi,

Selangor, Malaysia.

Website: www.jizanly.com