At JIZANLY, we take care to check and prepare every order before it is sent to you.

Because our products include fabrics sold by the meter, limited-quantity pieces and individually made garments, return and refund conditions may differ depending on the product.

This policy explains how we handle returns, exchanges and refunds.

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If you receive an item that is eligible for return, please contact us within **7 days of receiving your order**.

The item must be:

* unused;

* unworn;

* unwashed;

* unaltered;

* in its original condition; and

* accompanied by its original packaging and relevant order details.

Items that have been used, washed, altered, damaged or otherwise changed after delivery may not be eligible for return.

JIZANLY reserves the right to inspect returned items before approving a return, exchange or refund.

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The following items are generally not eligible for return or refund simply because the customer has changed their mind:

* fabric that has been cut according to the customer's order;

* custom-made garments;

* made-to-measure garments;

* personalised garments or products;

* garments that have been altered according to customer instructions; and

* other products specifically prepared according to the customer's requirements.

However, this does not affect any rights or remedies available to customers under applicable Malaysian law where a product does not meet the required consumer guarantees.

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Please carefully confirm the required quantity before placing an order.

Where fabric is ordered by the meter, the fabric may be cut according to the quantity purchased.

Once fabric has been cut according to the customer's confirmed order, it cannot ordinarily be returned or exchanged due to a change of mind.

Before cutting, please ensure that:

* the fabric selected is correct;

* the required quantity is correct; and

* the order details are correct.

If you believe the fabric received is incorrect, damaged or materially different from what was ordered, please contact us within 7 days of delivery with photographs and your order details.

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Ready-to-wear products may be eligible for return or exchange if they meet the requirements of this policy.

The item must be returned in its original condition and must not have been worn, washed, altered or damaged.

Where an exchange is requested, availability of the replacement item or size is subject to stock availability.

If the requested replacement is unavailable, JIZANLY may offer an alternative resolution where appropriate.

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JIZANLY shawls, accessories and other ready products may be eligible for return or exchange if they remain unused and in their original condition.

Products that have been worn, washed, altered, damaged or otherwise used may not be accepted for return.

For products with natural fabric or handcrafted characteristics, minor variations in texture, colour or finishing may not constitute a defect.

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Custom and made-to-measure garments are prepared specifically according to the customer's requirements.

For this reason, they are generally not eligible for return due to change of mind, preference or a change in the customer's requirements after production has begun.

Before production begins, customers may be required to confirm:

* design;

* fabric;

* measurements;

* colour;

* embellishment;

* finishing; and

* other relevant specifications.

Once production has commenced, changes may not be possible or may incur additional charges.

Where a completed garment has a confirmed manufacturing defect or does not materially conform to the agreed specifications, please contact us so that we can assess the matter and determine an appropriate remedy.

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For made-to-measure garments, customers are responsible for providing accurate measurements where measurements are supplied by the customer.

Where measurements are taken by JIZANLY, we will use reasonable care to record and apply the measurements provided during the fitting process.

Minor adjustments may sometimes be required as part of the normal fitting process.

Where an adjustment is required because of a confirmed measurement or workmanship issue attributable to JIZANLY, we will assess the garment and determine the appropriate corrective action.

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If your order arrives:

* damaged;

* defective;

* incorrect;

* incomplete; or

* materially different from the confirmed order,

please contact us as soon as possible and preferably within 7 days of receiving the order.

Please provide:

1. your order number;

2. photographs of the item;

3. photographs of the packaging where relevant; and

4. a short description of the issue.

We may request additional photographs, videos or information to assist with our assessment.

Where the issue is confirmed to be attributable to JIZANLY, we will determine an appropriate remedy, which may include repair, replacement, exchange or refund, depending on the circumstances and applicable law.

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To request a return, please contact JIZANLY through the contact details provided on our website.

Please include:

* Order number;

* Customer name;

* Product name;

* Reason for the return; and

* Photographs or other supporting information where applicable.

Please do not send an item back before receiving return instructions from JIZANLY.

Unauthorised returns may result in delays in processing.

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Where a return is required because of a confirmed error, defect or other issue attributable to JIZANLY, JIZANLY will determine the appropriate arrangement for return shipping.

Where a return is approved for another reason, the customer may be responsible for the applicable return delivery costs.

Return shipping arrangements will be communicated to the customer when the return is approved.

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All returned products are subject to inspection.

If the returned item does not meet the requirements of this policy, JIZANLY may reject the return or offer an alternative resolution where appropriate.

Where a return is rejected, the item may be returned to the customer at the customer's expense.

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Once a refund has been approved, the refund will generally be made using the original payment method where reasonably possible.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

Shipping charges are generally non-refundable unless the refund relates to an error, defect or other circumstance for which JIZANLY is responsible, subject to applicable law.

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Where an exchange is approved, the replacement product will be subject to availability.

If the replacement product is of a different value, any applicable price difference will be communicated before the exchange is completed.

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Promotional, sale or limited-quantity products may be subject to specific return or exchange conditions stated on the relevant product page or communicated at the time of purchase.

Nothing in this section excludes any rights or remedies that cannot lawfully be excluded under Malaysian law.

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If an item was purchased as a gift, any approved refund will normally be issued to the original purchaser or original payment method.

Exchange arrangements may be considered where appropriate and subject to the conditions of this policy.

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Customers are responsible for checking their order details before completing a purchase, including:

* product;

* colour;

* quantity;

* measurements;

* delivery address; and

* other specifications applicable to the order.

For custom and made-to-measure products, customers are also responsible for reviewing and confirming the agreed specifications before production begins.

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JIZANLY reserves the right to assess each return, exchange or refund request based on the product, condition of the item, nature of the issue and applicable law.

This policy does not limit or exclude any statutory rights or remedies available to consumers under applicable Malaysian law.

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For questions regarding returns, exchanges or refunds, please contact JIZANLY through the contact details provided on our website.

40, Jalan Perindustrian Suntrack,

Off Jalan P1A, Seksyen 13,

43650 Bandar Baru Bangi,

Selangor, Malaysia.

Website: www.jizanly.com